Help / FAQs
Welcome to our help page. Below you will find a list of FAQ's which should help you get setup with your new mount or TV stand. Is your new product not compatible with your TV or PC? Don't worry; our compatibility promise means that we will do everything we can to get you setup, or your money back!
We have a unique compatibility promise, which means that we commit to your TV or PC fitting your new mount, or your money back.
Our Compatibility Promise covers:
- If you find your TV or screen is not compatible with our product we will makes sure an alternative solution is provided at no extra cost (Product(s) must be VESA Standard)
- FREE replacement product or parts if your purchase becomes defective within the warranty period
- FREE secondary set of fixing bolts just in case you make an installation error or change your TV
- FREE alternative TV mount adapter plates in the event of obscured/covered TV plug and ports
VESA is an acronym for "Video Electronics Standards Association, who agree the standards for modern TVs. When purchasing a TV to mount on the wall there are 4 mounting holes on the back which are key to choosing the right mount.. The layout of the holes on the TV has to match the holes on TV mount. The easiest way find out the VESA size of your TV is to check the manual or to measure the distance in millimetres between the top two holes, then measure from the top hole to the one directly below it, for example the distance between the top 2 holes is 200mm and the distance from one of the top holes to the hole directly below is 200mm - your TV has a VESA 200 mounting configuration. Please make sure the TV mount you purchase has the same VESA mounting size in the product specification.
Make your decision on what you require from your TV. Do you wish for it to remain flat on the wall? Extend out from the wall? Or both? We have TV brackets to suit all needs - please check the descriptions for a full list of features.
Measure the distance in millimeters between the top two mounting holes [horizontally] then measure from the top mounting hole to the bottom mounting hole directly below it [vertically], these are your VESA measurements e.g. 400mm [wide] x 200mm [high].
The information may also be listed in the user manual or TV specifications. Once you have this information you can check if it is compatible with the ones listed in our advert. If your TV has a pattern that is not listed or any issues, please contact us, as we may have an easy solution.
Everything you need will be in the fixing/hardware kit. Our kit includes:
Wall plugs and screws for installation onto solid wood or masonry (brick, concrete or stone) and a variety of bolts, spacers and washers to help mount the majority of TVs on the market – see instructions for a detailed list (a copy is in the box or downloadable from the product page on our website)
Our products contain tools to help you, but some additional tools are usually helpful.
For TV Wall brackets (all models) you will need a drill, with 10mm masonry bit or 4mm wood bit. A large Phillips screwdriver, safety glasses, a 12mm spanner or socket set for the wall fixings, a pencil and a spirit level.
For TV Stands GT1200 & RS400 you will need a Phillips screwdriver.
For Monitor Arms you will need a screwdriver for removing the cable management and a drill if you are bolting it through a desk.
If your product is still within it's warranty period, we will do everything we can to ensure your product is replaced. Please get in touch for further information with your order number to hand.
We send most orders on a 24-48 hour service. All orders come with full tracking information which should be received at the email address provided. If the tracking information has not been received at your registered email address, then please contact us for the latest update.
Don't worry! Your order is covered by our compatibility promise, meaning we will ensure your TV or PC fits your new mount, or your money back.
The weight of your TV/PC & the VESA mounting pattern are the two main determining factors.
Please check the compatibility section of our product listing and the product you are looking to mount. If you are struggling, please get in touch and we'll be happy to help.