Delivery and Returns

We like to keep things simple at Invision and our Delivery & Returns policies are no different. For any order(s) placed before 1PM on a Working Day we ensure same day dispatch using one of our preferred methods, which is usually DPD or Yodel. Our FREE Standard delivery is a 24-48 hour tracked service.

UK Mainland (NI, Scottish Highlands and all other offshore UK islands)	FREE 24-48 hour courier
All other countries	Please contact for a quote

 

Returns

If you receive a faulty, damaged or incorrect item from us, we will make sure that the problem is solved for you as quickly as possible. To secure a refund, the item(s) should be returned to us in the condition they were received, in the original packaging, within 30 days. 

We can only accept the return of used items if they are faulty or deemed to be defective. The cost of returning goods should be paid by the recipient.

If a component is damaged or missing, we will often only require the damaged component to be returned to us (rather than the entire unit). Please speak to a member of our customer service to confirm what we require to remedy a problem.

Please address returns to: 

Invision Technology Returns

3rd Floor, Falcon Mill

Handel Street

Bolton

Greater Manchester

BL1 8BL

United Kingdom

We endeavour to turn around all returns within 3 working days.