Because we believe our products to be of the highest standard, we offer you, the customer our promise that whenever you purchase a genuine Invision product, we guarantee you will only receive the highest standard in the industry and outstanding customer satisfaction every time.
If you received your Invision product and it does not fit with your TV, we commit to doing everything we can to resolve that for you.
Our Compatibility Promise covers:
- 100% TV compatibility with all Invision TV wall mounts. (If you find your TV is not compatible with our product, we will make sure an alternative solution is provided at no extra cost!)
- FREE replacement products or parts if your purchase becomes defective within the warranty period
- FREE secondary set of fixing bolts just in case you make an installation error or change your TV
- FREE alternative TV mount adapter plates in the event of obscured/covered TV plug and ports
Our Compatibility Promise covers all our television mounts and accessories.
If for any reason you feel dissatisfied with the product or service you have received please contact us in the first instance and we will always make sure any issues are resolved without question/delay.
Warranty details are clearly stated within each product. For assistance on any of the above points please contact our Customer Care Team on:
alternatively you can call us on 0333 772 7728 between 9am - 5pm Monday to Friday.
